What This FAQ Covers
Most questions we receive fall into a few clear groups: how to open and verify an account, how deposits and withdrawals work through bKash, Nagad, and Rocket, and what to do when something on the platform doesn't behave as expected. We've organised this page around those real questions rather than general categories. If you're accessing from Bangladesh, your deposit goes through the
wallet already on your phone — no bank card needed for most transactions. Withdrawals follow the same wallet path and go through an account verification step before release. For anything not covered here, our support team is reachable via live chat directly from the lobby. Players in Dhaka and elsewhere find the chat icon in the bottom-right corner of any page. The
answers below reflect how the platform actually works — not a generic policy copy.