Reference

Terms and Conditions for Your bd b Account

These terms set out the rules for using your bd b account — what you can do, what we expect, and how eligibility works depending on your local law and region.

Account holder rulesBangladesh-eligible regionsbKash, Nagad, Rocket depositsFair use policyUpdates notified by email
bd b Terms and Conditions for Your bd b Account
REACH US DIRECTLY

Contact Support About Your Terms Query

If a clause in these terms is unclear, or you want to raise a concern about your account, our support team handles terms-related queries directly. You do not need to restate your full account history — just reference the section you have a question about and we will respond with a specific answer.

Live Chat Available from the account dashboard — the quickest path for terms clarifications or account-access questions during active support hours.
Email Support Write to us for detailed terms queries, account-closure requests, or formal objections to a policy update. We respond to every message.
Help Centre The Help Centre carries plain-language summaries of key clauses — a useful first stop before raising a live query with the team.
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights

Your account data is stored securely and used only for operating your bd b account — processing deposits via bKash, Nagad, or Rocket, verifying withdrawals, and keeping your session secure. We do not share personal data with third parties outside what is necessary to process your payment or comply with a lawful request. You can request a summary of the data we hold on your account at any time by contacting support with your registered email address. If you want to close your account and have your data removed, submit a written request and we will confirm the steps within a reasonable timeframe.

Data retention We retain account and transaction records for the period required under applicable regulations. Once that period passes, records are deleted from active systems on a rolling basis.
Account security Your account is protected by password and OTP verification on each login. If you suspect unauthorised access, change your password immediately and contact support to freeze the account.
Cookie use We use session cookies to keep you logged in and functional cookies to remember your wallet preference. No tracking cookies are placed without your consent via the cookie notice.
Requesting changes To correct inaccurate account details or update your registered mobile number for bKash or Nagad verification, contact support with proof of the correct information.

Common Questions About These Terms

Quick answers to what account holders ask most about these terms — covering eligibility, payments, account closure, and how updates work.

You must be of legal age in your jurisdiction and accessing from a region where use is permitted under local law. Eligibility is not universal — it depends on your location and applicable regulations.

Deposits must come from a mobile wallet registered in your own name. Sending from a third-party bKash or Nagad account is a breach of these terms and may result in the transaction being reversed.

We notify you by email before any update takes effect. If you continue using your account after the notice period, the updated terms apply. Close your account before the effective date if you do not agree.

Submit a written closure request to support from your registered email address. We will confirm the process, settle any open wallet balance to your nominated Rocket or bKash account, and remove your data as required.

The account terms apply equally to all supported payment methods. Each method also carries its own network conditions from the provider — bKash, Nagad, and Rocket each publish these separately.

Contact support via live chat or email, quote the relevant clause, and describe the situation. We will review it against your account record and respond with a specific explanation of how the term was applied.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.